ZipWise support

Need help with your account, a CSV import, a route or a research brief? Email [email protected].

Email support

Report a problem

Include your app version, device or browser, the time of the problem and the steps that caused it. Say what you expected and what happened. Remove client records and personal information from screenshots. Never send passwords, verification codes or API keys.

Salesforce CSV imports

Export your Accounts or Leads report as CSV. Include Account ID or Lead ID when available, plus company name and identifying details such as website, phone and address. Review column mappings before importing. Only import records you are authorized to use.

Account and privacy requests

To delete your account in the app, open Settings, select Delete account and confirm. If the app says deletion is pending, stay signed in and select Delete account again to retry. Email [email protected] if it continues or to request access or correction. Include the account email; we may need to verify ownership.

AI privacy controls

Review Settings under AI sharing privacy before business research. Turning the control off blocks new research requests. Planning and email-assistance features may send relevant request context to Anthropic; do not enter sensitive information or records you are not authorized to share.

Offline and research help

Reconnect to run new searches, generate research or synchronize changes. AI research can be incomplete or inaccurate; review source links and verify important details.